Help & Support

Navigate to the My Account screen by clicking on the My Account or Log In button in the upper right corner of seattlespermbank.com website.

On the My Account screen, click on the Pregnancy & Birth Reporting

The Pregnancy and Birth Reporting form will appear.

Fill out the form and click on Send.

We ask that any clients who utilized a SSB donor to conceive contact our genetics team to report any medical diagnoses in their pregnancy and/or child. 

Please email information about the medical diagnoses to genetics@seattlespermbank.com.

Navigate to the My Account screen by clicking on the My Account or Log In button in the upper right corner of seattlespermbank.com website.

On the My Account screen, click on the Recent Orders button or navigate down the screen to the Recent Orders

The Recent Orders section will display your most recent orders. You can use the View and Print button to view and print an order receipt.

Make sure you are logged onto the website with your account. You can login from the my-account screen.

Search for a donor from the Find a Donor screen. Click on a donor to open their profile.

To add a donor as a favorite, click on the heart icon to the left of the Donor Title, or click on the Add to Favorites button in the lower right corner.

Make sure you are logged onto the website with your account. You can login from the my-account screen.

Go to the My Account Screen to view your favorite list.

Navigate to the My Account screen by clicking on the My Account or Log In button in the upper right corner of seattlespermbank.com website.

On the My Account screen, click on the Forms button or navigate down the screen to the Forms

Under Forms, a list of required documentation will be listed. Please fill out and submit any forms that are listed as Needed or that are requested by our customer service staff.  Forms typically only need to be signed once.

Please submit these forms to Seattle Sperm Bank either via DocuSign (when available) or by email or fax.

To request a Second Parent Adoption letter please ensure that you have completed a birth report through our online reporting form here https://www.seattlespermbank.com/pregnancy-reporting/ and then email the following to cs@SeattleSpermBank.com:

• Subject line: Second Parent Adoption Letter
• Full names of both parents
• Name of carrying parent
• Child’s date of Birth
• Donor used
• Your full street address

If you no longer need your Stored Vials, Seattle Sperm Bank offers a buy-back program for vials purchased within 24 months that have not left our facility. For more information, see our Buy Back Program page.

We no longer offer a vial transfer / transfer of vial ownership service.

If you have additional questions, please email cs@seattlespermbank.com.