FAQs

Qualifications

  • Superior Customer Service – We offer a personalized customer service experience including free Photo-Matching, assistance with sperm donor selection,  consultations and genetic consultations. We know our donors! Every customer will speak to someone who interacts with the donor regularly.
  • Advanced Genetic Testing – We are the first sperm bank to test all new donors (as of September 2015) with an Extended Genetic Panel Carrier Screen..
  • Competitive Pricing – We can save patients up to 40% per shipment. Our per-vial cost, shipping and extended donor information are all more affordable.
  • Donor Counseling –Per the American Society for Reproductive Medicine (ASRM) mental health guidelines, all incoming sperm donors undergo an evaluation by a Licensed Psychologist. This psychosocial assessment is a crucial part of our donor screening process and ensures that donors are mentally sound to be in our program and fully understand the emotional and psychological implications of donation, including the potential for future contact from donor-conceived children.
  • Vial Quality – The SSB lab staff prides themselves on creating the best quality vials. We receive quality complaint forms on less than 0.1% of vials distributed.

Our Donor Catalog

Selecting a donor is an important first step on your journey toward starting a family.  During your donor selection process, we recommend that you sign up for our All Access Pass membership on our website.  This membership provides unlimited access to detailed donor profiles, baby photos, audio interviews, testing information, and staff impressions.

You can use our Donor Search Tool to help you find a donor that best matches your criteria by inputting some of your desired characteristics (eye color, height, ethnicity, etc) and selecting profiles from the filtered results.

FIND A DONOR

We also offer FREE photo matching to help you narrow down your search if you are wanting the donor to resemble a specific person, such as yourself, a partner, a spouse, a family member, etc. For more information on our photo matching service, please visit this link: https://www.seattlespermbank.com/free-photo-matching/

Donor Quality Standards

At Seattle Sperm Bank, vial quality is one of our top priorities. We stand behind our products with pride and confidence. If you ever have a problem or question concerning your vial quality, please contact us so we can work with you and your clinic to resolve the issue. Our product promise: every properly thawed IUI vial contains at least 10 million motile cells in a 0.5 ml volume, and every ICI vial contains at least 15 million motile cells in a 1.0 ml volume.

We perform a post-thaw count on one vial from every lot to confirm the sperm survive the freezing process and still meet our high standards. Our fully trained Biological Analysts perform a post-thaw count on one vial from every lot to confirm that the number of motile sperm in our vials meets our minimum quality standard of 10 million motile sperm per IUI vial and 15 million motile sperm per ICI vial.

For more information about the vial types available for purchase and distribution, please visit our Vial Types webpage.

If you have any questions about vial quality and your vial was counted at more than 25% below our minimum quality standard, please have your clinic fill out this Form and return it to clinicsupport@seattlespermbank.com. Please note that any additional shipping and/or handling of the specimens that was not authorized by Seattle Sperm Bank will void SSB’s quality guarantee.

Please note that our IUI ART, ICI ART and ICSI vial types contain less motile sperm than our standard IUI and ICI vial guarantees, and do not qualify for replacements or refunds. In addition, please note that our guarantee applies ONLY if our thaw procedures are followed and applies to specimen at the time of thaw, prior to any post-thaw processing.

Please note that any orders placed for delivery to a non-clinic address (residence, place of work, UPS/FedEx Store, etc.), do not fall under our routine Quality Guarantee, as motile sperm count(s) cannot be verified by a trained andrologist or embryologist. Additionally, any claims of receiving a thawed cryotank or thawed vial(s), will need to be verified by sending the vial(s) back to Seattle Sperm Bank, with the return of the cryotank, for microscopic verification that the specimen was thawed and not used for insemination.

Order Process

Once you have selected a donor, it is easy to place an order.  There are a few things you should determine before you place your order:

  • What type and quantity of vials will you need?
  • Do you want additional vials backups / future siblings?
  • When do you plan to have your insemination?
  • How many vials do you need shipped for that insemination procedure?
  • What date should the vials be delivered to ensure they arrive on time for your procedure?

Once your have determined the above information, you are ready to place your order.  You can either place your order online, or by contacting our customer service team during business hours.

Order via Website

  1. From the Find a Donor screen, search for the donor your are interested in.
  2. Click on the donor profile you are interesting in purchasing.
  3. From the donor profile screen, look for the Buy ICI/IUI Units section. Select the quantity of available vials you wish to purchase and click on the Add button.
  4. Once you are done adding vials, click on View Cart/Checkout.
  5. The Cart screen will list the vials you are purchasing and allow you to specify how many vials should be shipped vs stored, as well as your Storage Term and Shipment Details.
  6. Using the slider, indicate how many vials you plan to ship initially and how many you wish to store for future use.  Click on the Update button that appears.
  7. If you are shipping vials, then select the Arrival Date when you want the vials to arrive.
  8. If you are storing vials, then select the amount of storage you need under the Vial Storage drop-down and click on the Update button beneath it.
  9. Click on the Checkout button.
  10. On the checkout screen, fill out your Customer Information.  If you are shipping vials you will also need to fill out the Delivery Information.
  11. For deliveries, select the type of delivery using the Deliver To drop-down at the top.
  12. Fill out all of the delivery information.
  13. Please double-check that you have the correct delivery address.  A wrong address may impact timely delivery of your vials.
  14. Enter your payment information at the bottom of the screen.
  15. Click on Complete Purchase.

Customer Service

Our customer service team is available to assist you with placing an order. Please contact them between business hours for assistance.

Help & Support

If you need assistance, don’t hesitate to contact us using one of the following methods:

By Email – Send an email to us at anytime. We typically respond back to customer emails during our standard business hours.

Online Chat – Online chat is available during business hours. Click on the Chat popup in the lower right to start a chat session.

By Phone – Contact us during business hours by phone.

  • Customer Service Phone – (206) 588-1484
  • Fax Line for Form Submission – (206) 466-4696

Business Hours – Our customer service is available Monday through Saturday.

  • Weekdays – 7:30 AM to 6:00 PM PST
  • Saturdays – 9:00 AM to 3:00 PM PST

Family Slot

Family slots permit a set number of individuals in the US to buy vials from a specific donor, with each donor having a maximum of 25 slots available. Purchasing a slot allows you access to buy that donor’s available vials now and in the future.

Donor Questions

Donating sperm is easy, convenient and rewarding. It’s a way for you to earn extra income and receive free medical support, while also helping someone realize their lifelong dream of starting a family. Some of the perks include:

  • Earn up to $1,500 a month
  • Earn referral bonuses
  • Free STD and Genetic Testing
  • Free physical with our M.D.